Refund and Return Policy

Introduction:

At URYA, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and returns policy to ensure a hassle-free experience. Please review the details below regarding our refund and returns process.

1. Eligibility for Returns:

You may return products purchased from URYA within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and unwashed.
  • The item must be in its original packaging.
  • The item must be accompanied by the original proof of purchase (receipt or order confirmation).

2. Non-Returnable Items:

Certain items are not eligible for return, including:

  • Gift cards
  • Custom-made or personalized items
  • Items marked as “Final Sale”

3. How to Initiate a Return:

To return an item, follow these steps:

  • Contact our customer service team at info@urya.site to request a return authorization.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Once your return request is approved, we will provide you with a return shipping label and instructions on how to send the item back.

4. Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. If the return is eligible for free return shipping, we will cover the cost of return shipping.

5. Refund Process:

Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

6. Exchanges:

If you wish to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. Exchanges are subject to product availability.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@urya.site with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

8. International Returns:

For international returns, please contact our customer service team for specific return instructions. You will be responsible for the return shipping costs, and we recommend using a trackable shipping method.

9. Policy Changes:

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Last Revised” date will be updated accordingly.

Last Revised: December 11, 2024